Privacy Policy

Effective Date: March 2025

At Chard Plant & Garden Centre, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit www.chardgc.com (the "Website").

1. Information We Collect

We may collect and process the following data:

Personal Information: Name, email address, phone number, and any details you provide when contacting us or making a purchase.
Technical Data: IP address, browser type, and device information collected automatically through cookies and analytics tools.
Transaction Data: Details of purchases and payments made via the Website.
Marketing Preferences: Your preferences for receiving communications from us.

2. How We Use Your Information

We use your personal data to:

Process orders and provide customer support.
Improve our Website, services, and customer experience.
Send marketing communications (only with your consent).
Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Third-party payment processors, IT support, and marketing platforms.
Legal Authorities: If required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage or disable cookies via your browser settings.

5. Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

6. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request data portability.
Lodge a complaint with the ICO (Information Commissioner’s Office).

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Chard Plant & Garden Centre
Cuttifords Door, Chard, TA20 3AA
Info@chardgc.com

01460 63088